HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
Easy access to troubleshooting tips: Provides tips that are customized for your
Resolution of specific device errors: Provides immediate access to information
that can help you resolve error messages specific to your device. To see a
description of the problem, as well as recommendations for solving or preventing
the problem, click the link within the message.
Notification of print driver updates: Alerts you when there is an update for the
printer driver. A message appears on the HP Instant Support homepage; click the
link within the message to go directly to the download section of the HP Web site.
Obtaining support services: Provides a list of the support services that are
available for your device.
Managing ink and media usage (myPrintMileage): Helps you manage and
forecast device supplies usage.
Self diagnostic testing for your device: Runs a diagnostic test of your device.
Select Printer on the Self Help menu on the Instant Support page to start
diagnosing the devices. HP Instant Support checks the computer, and a list of
configured devices appears. When you select the device that you want to
diagnose, HP Instant Support can help you with tasks.
Configure and manage
HP expert help online (Active Chat): Provides personalized help from an HP
support expert over the Web at any time through real-time chat. Simply submit a
question or a description of your problem. Your recent device history, system
configuration, and any actions that you have attempted are automatically
forwarded to HP (upon your approval) so that you will not need to describe the
Knowledge database: Use the HP knowledge database to quickly find answers to