Unable to scan to network folder (Direct Digital Filing)
The Direct Digital Filing feature does not support Windows Active Directory.
The device is not set up correctly on the network
Make sure that the device is set up properly and connected to the network. PING
the device and make sure that it is responding.
The network folder has not been set up correctly
Make sure the folder is created on the server. For more information, see the
documentation available for your operating system.
Make sure the folder name uses only the letters A through Z (uppercase or
lowercase) and the numbers 1 through 9.
Some common punctuation marks are also supported. However, do not use
accented or special characters in the folder name.
Solve scan problems
Make sure the folder has been shared and that users can both read and write
to the folder. For more information, see the documentation available for your
Make sure the folder name is entered in the correct format in the EWS and that
the username and password are entered correctly. For more information, see
the information in the EWS.
The disk is full
Make sure the server containing the folder has enough disk space available.
The device cannot create a unique filename using the assigned prefix and
The device can create up to 9,999 files using the same prefix and suffix. If you
have scanned many files to a folder, change the prefix.
The filename prefix has not been set up correctly
Make sure the folder name and filename prefix uses only the letters A through Z,
uppercase or lowercase; the numbers 1 through 9. Some common punctuation
marks are also supported. However, do not use accented or special characters in
the folder name. If unsupported characters are used in filename prefixes, they will
not appear correctly when the file is created.
The server name cannot be resolved
Sending to network folder might fail if the server name provided during setup
cannot be resolved to specific IP addresses. When setting up the Direct Digital
Filing feature, be sure to do the following:
Try to use fully qualified DNS names.
Make sure the DNS server is set up correctly on the device.
If you have recently changed the DNS settings, turn off and then turn
on the all-in-one.