Solve software installation problems
Check or perform the following:
•
Make sure the computer meets the system requirements.
•
Before installing software on a Windows computer, ensure all other programs are
closed.
•
If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
•
If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for
damage. You can download the device driver from the HP Web site (
www.hp.com/
support
).
•
In the Windows device manager, make sure that the USB drivers have not been
disabled.
•
If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Troubleshoot installation issues
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